Lewisville (469) 240-5301
Weathered gray roof showing creased and broken shingle tabs

Roof insurance claim in Lewisville, TX

A roof insurance claim stays yours: you file it and your carrier decides it. A roofer documents the damage.

Free storm inspection

A roofer documents the damage first, and the evidence goes in before any decision.

Whose claim it is

A roof insurance claim in Lewisville, TX stays in your name

A roof insurance claim in Lewisville, TX belongs to the homeowner from the day it opens to the last check. You file it, your carrier decides it, and the policy is between the two of you. A roofer's part is to find the damage, photograph it, and price the repair in terms an adjuster can read. The roofer partners with you on the evidence, not on the claim: up on the roof when the adjuster is, documenting what a policy needs to see.

Anyone who offers to handle your claim for you is offering something that is not theirs to handle, and in Texas that is a licensed role: a public adjuster.

  • Yours: filing, the deductible, and every decision along the way
  • The carrier's: what they will pay for and the amount
  • The roofer's: the evidence, the estimate, and the work itself
Dark shingle roof and black shutters on a beige two-story home
The order it runs in

The order a claim actually runs in

A description of how claims commonly go. Nothing here predicts what your carrier will decide. The damage itself is documented the same way it would be for hail work, and the storm record is what puts a date on it.

Step one

The roof is inspected and photographed

Before the call, so the conversation with the carrier starts from evidence instead of suspicion.

Step two

You file with your carrier

The date of the storm matters here, which is why a dated inspection is worth having.

Step three

The adjuster inspects

A roofer can be on the roof at the same time, which is common and usually helpful.

Step four

The scope is agreed, then the work happens

If the approved scope misses damage that is demonstrably there, a supplement is the normal route.

Why it matters

Replacement cost against actual cash value

The single distinction that changes what you receive. Which one you have is written on your policy rather than decided by anyone here.

Replacement cost (RCV)Actual cash value (ACV)
What it paysThe cost to replace the roof with a comparable new oneThat cost minus depreciation for the age and wear of the old roof
When you get itOften in two parts: an initial payment, then the held-back depreciation once work is doneUsually a single payment
Your exposureThe deductible, plus anything the carrier did not approveThe deductible plus the depreciation the policy does not return
On an older roofDepreciation is recoverable, so age hurts lessDepreciation is not returned, so age matters a great deal
What to watch for

What an adjuster is looking for on a Denton County roof

Not a prediction of approval. These are the things that get examined. The same marks are what hail work is priced from, and an inspection is how they get documented.

  • Marks per section of roof, and whether they are spread or clustered
  • Whether the damage is consistent with a dated storm in the area
  • Dented gutters, vents and screens, which corroborate what is on the slopes
  • Wear and age, which affect an ACV settlement more than an RCV one
  • Prior repairs, and whether they were done properly
  • Anything that looks like it was caused after the fact

Approval is the carrier's decision. Nothing on this page predicts it or influences it.

Good to know

The 25 percent rule, and whether a 20-year-old Texas roof is covered

The questions people arrive with, answered directly.

What is the 25 percent rule for roofing?
The 25 percent rule is a building code provision, not an insurance one, and the distinction is the whole answer. It generally says that if more than a quarter of a roof section is repaired or replaced within a twelve-month period, the whole section has to be brought up to current code. It affects what work is required, and your carrier decides separately what it will pay for.
Will insurance cover a 20-year-old roof in Texas?
Age alone does not decide it. What decides it is your policy form: a replacement cost policy pays to replace the roof and returns depreciation once the work is done, while an actual cash value policy subtracts depreciation permanently, and on a twenty-year-old roof that subtraction is large. Some Texas policies also carry roof-specific schedules. Read the declarations page, or ask the carrier to read it to you.
Should I file before or after an inspection?
Having the roof looked at first is usually easier, because you then know whether there is damage worth a claim and a deductible. Filing is your decision either way.
Can a roofer negotiate with my carrier for me?
Our roofers document the damage and provide an itemized estimate, and being on the roof while the adjuster is there is something you can arrange directly with them. Negotiating or adjusting a claim on your behalf is a licensed activity in Texas and is not something a roofer or this site does.
What if the approved estimate misses damage?
A supplement is the normal route. The roofer submits the additional documented damage with pricing, and the carrier reviews it. This is ordinary and not adversarial, and it is one reason thorough photographs at the start are worth the time.
Gray two-story home with dark shingle roof at dusk
Filing a claim?

Our roofers document it, and you arrange the adjuster visit with them

Two people looking at the same roof at the same time settles more than two reports written a week apart. Our roofers document what is there, and you can arrange for one to be on the roof while the adjuster is, at your request and on your schedule.

Prefer to talk? Call now: (469) 240-5301

Any claim, and any decision to file one, belongs to the homeowner and their carrier. Getting the damage documented puts you under no pressure to claim.

Start with the evidence

A dated inspection gives you something to hold when the adjuster arrives.

Call Free Estimate